Customer data is the behavioral, demographic, and personal data on consumers that businesses and marketing agencies gather in order to comprehend, relate to, and interact with consumers. You may improve how you interact and connect with your current and potential consumers and also better understand your audience with accurate customer data. Businesses can detect inaccurate, redundant, and incomplete customer data with the aid of data cleansing services, update it, or remove it altogether to make better business decisions.
The success of your marketing initiatives depends on the accuracy of customer data. Accurate client data helps your marketing campaigns succeed while also preventing time and money loss, as well as a negative customer experience. Analyzing error-free customer data helps to:
- Divide up your consumer base into segments based on their regional, demographic, or psychographic features.
- Organize your marketing initiatives.
- Consider your customers’ needs and pain points and adjust your product marketing accordingly.
- Lower churn and boost customer lifetime value.
Business data that hasn’t been tampered with during collection, cleaning, or processing is referred to as clean data. Within a data set, incomplete, erroneous, inaccurate, irrelevant, or mismatched data records are referred to as “unclean data.” Without the correct technology gathering it in the first place or assisting to clean it, cleaning data may be a time-consuming operation. The name of that technology is CRM (Customer Relationship Management).
Steps to Get Clean Customer Data
- Ensure that your data is secure: No matter what kind of data your business utilizes or maintains, you need to ensure its security. Data breaches, hackers, and reports of them are more widespread than ever. These endanger the data you have as well as the information your customers have submitted. Lack of adequate security might ultimately cost your company a lot in terms of revenue and client confidence.
- Appoint a CRM manager: An expert in managing customer relationships specializes in looking after the equipment that looks after your customers. They are in charge of setting up a CRM system, educating teams on new capabilities, and keeping the system’s data up to date on a daily basis. Hire a new one, or assign it to the staff member with the most CRM expertise. They assist with:
- Updating contacts and accounts in a CRM program.
- Observing your consumer relations tactics.
- Providing suggestions for strategy upgrades.
- Creating workflows to improve process management.
- Adapting current processes and tactics.
- Organizing meeting times.
- Utilize tools and software to simplify tasks: You must make it simple for your clients to give you the information you need. Given that no one wants to spend a lot of time filling out forms, self-filling forms and automation are excellent ways to do this. Customers will be more likely to provide accurate and up-to-date information if you make it easier for them to do so.
- List the fields that must be filled out: In a CRM system, you can make some fields mandatory as you enter data. A record cannot be generated unless all the required fields are filled in. That applies to all data entry techniques, including manual data entry, web forms, and lead creation on LinkedIn. The needed fields typically look like these:
- Complete name
- Enterprise’s name
- Manager in charge
- Email id
- Size of the company
- Phone number
- Lead source
- Lead generation and enrichment automation: You can use automation to make the data input process easier. It speeds up data entry and reduces errors, missed fields, and conflicts between client records. Additionally, it enables companies to employ certain people to set up workflows for lead generation and nurturing and produce the persuasive content that goes into them.
- You can include web forms on your website to capture fresh leads that are prepared for negotiations.
- Intercom and Facebook Messenger can be used to connect talks to records from any source. So that every communication is recorded, summarized, and centralized so that nothing is missed.
- Even though Gmail allows users to send only 500 emails per day, bulk email campaigns have no sending restrictions. To segment your audience and tailor your marketing, use your clean data.
- LinkedIn is the best online source for leads that are ready for business. With a single click, a CRM record may be updated with a LinkedIn profile, either personal or professional.
Ensure that the needed fields are the same for both inbound and outbound lead generation sources. In a similar manner, guarantee that data formatting is identical. Until all of the generation platforms are flowing into the same system, it is easier to forget data hygiene across them. There’s a possibility that you’ll want to enrich that data after you’ve generated it. Data enrichment is the practice of enhancing already-collected data sets with new, pertinent information. This is done to improve client bases, personalize outreach even further, and make sales procedures more feasible.
- Conduct routine cleanup sessions: Business executives were questioned about their opinions on maintaining clean data as part of the study for this article. Run routine data cleanup sessions was one advice that kept coming up.
- If a lead has a bounced email, remove it unless the user is still active.
- Send people who haven’t interacted with you in a year a check-in email. Delete them after two weeks if they don’t interact.
- All users who haven’t logged into their accounts in the last year will receive a login reminder.
- Look for any clients who haven’t interacted with marketing materials in the last 12 months.
- It’s simple for consumers to switch to a similar solution if they utilize your product in a functional way but don’t develop a lasting relationship with your brand. Beware of this.
- Create a data hygiene culture: To ensure that CRM user input is consistent, standardization rules must first be created. All number-based fields should typically have a widely used method of entry. These numerical values should be represented in a consistent manner to enable more effective data filtering and searching. Pay attention to how salutations are spelled and consider if your company will actually utilize them. It even determines whether your business employs one dialect or another of a language. Conduct data training sessions with new hires to help them understand that data cleanliness is a responsibility and an essential component of their work.
- Impose restrictions on who can access and change CRM records: If every employee on every team in your company had the same access to create and change CRM records, chaos would soon ensue. Use CRM admin settings to set permissions for the various roles in your system after having a clear understanding of who need them.
Clean Data Enables Southern Water to Identify Customers Who Are at Risk.
In June 2022, 14,000 new people sought debt counselling from StepChange Debt Charity, with about one in five of them citing rising living expenses as their primary cause of debt. The single most frequently cited cause of debt among new customers, according to StepChange, is the increase in the cost of living.
According to the organization, 28% of new clients are responsible for paying water bills. Although water costs have not increased for households in the same way as gas and electricity have, many are still having trouble keeping up with all of their outgoings due to the broader stress on household finances. Through its innovation fund, water regulator Ofwat distributed £63 million for a 20-month pilot program beginning in 2020. In order to better support low-income and vulnerable households, one of the winning initiatives, Water4All, a partnership managed by Southern Water, aims to assist customers who may be having financial difficulties.
In order to better identify properties that might be abandoned and locations where customers have relocated without notifying the utility companies, Southern Water is already collaborating with Sagacity, a different member of the consortium. In order to eliminate errors and complaints, Sagacity’s proprietary Occupier ID verifies, updates, and corrects low-quality data. This leads to more accurate billing and better customer service. Sagacity employs analytics to sanitize consumer data instead of only relying on matching various datasets. It makes use of proprietary data, credit reference data, Land Registry, and specialized third-party databases, among others.
The head of customer service at Southern Water, Donna Howden, discusses the significance of accurate and clean customer data. “Water4All brings together water and data companies,” she claimed. They are collaborating with Sagacity to examine methods to identify clients who are financially vulnerable. Some people could find it difficult to pay their energy costs and refuse to purchase water. She claims that it may be feasible to determine who is experiencing financial issues and may be at danger of having their water supply cut off by analyzing data from Sagacity.
According to Howden, the water providers need to know who resides on the property, whether there has been property growth, and if any data is missing, such as when some street numbers are missing from the data for a particular street. When two homes are joined to make a larger property, this can occur. The water provider can better understand if someone is having financial difficulties by identifying these gap qualities.
Clean and precise data is needed to identify these vulnerable customers. Sagacity cleaned and validated 98% of the accounts Southern Water provided during the data cleaning project’s trial, greatly lowering the number of occurrences of inaccurate addresses. Sagacity was able to identify an occupier with a high degree of confidence in 31% of the cases, allowing Southern Water to get in touch with those clients, who were either unidentified or listed incorrectly, and send them the appropriate bills.
Information on the customer you are providing your goods and services to is essential for business success. Therefore, it is crucial to set up a system that will guarantee that your company always has access to accurate and up-to-date data. Businesses can also rely on data cleansing services to ensure that their data is clean and organized.
|MOS is a leading BPO services provider that helps improve your workforce productivity with accurate and clean data. Call (1-800-670-2809) for a free outsourcing solutions consultation.