According to recent market reports, business process outsourcing companies (BPOs) are on the path of rapid growth, especially in the wake of the pandemic. Since the outbreak of the pandemic, many organizations are relying upon outsourcing companies mainly for front office and back-office tasks. Non-core activities such as payroll, data entry, document conversion, document cleansing, and call service center are commonly outsourced. Sales leadership and management, human resources, information and data technology, market research, and web design are the latest additions to the list.
The growth of BPOs over the years shows the necessity for such organizations. However, there are specific factors that are maneuvering the growth of BPO. This infographic highlights those factors.