Healthcare business processes include many manual and repetitive back-office tasks that can be automated. Healthcare providers are embracing digital transformation to improve business processes and enhance the patient experience. Robotic process automation (RPA) uses software bots or artificial intelligence workers to automate business processes, increase efficiency and boost growth – all while focusing on improving patient care. Robotic process automation offers many benefits for the healthcare industry. With this advanced technology, healthcare staff can focus on providing better care and staying HIPAA-compliant, while reducing costs. With RPA technology, healthcare staff can focus on delivering quality care rather than entering data.
Top RPA use cases in healthcare include Patient Appointment Scheduling, Patient Discharge Instructions, Claims Processing and Management, Managing Day to Day Workflows, Speed up Account Settlements, Prior Insurance Authorization, and more.
Physician appointments need to be aligned with physician’s schedules and availability. RPA bots can schedule appointments according to diagnosis, physician availability, and other important criteria. With RPA services, healthcare providers can help patients follow discharge guidelines by sending reminders about collecting their prescriptions. In addition, RPA bots can notify patients about upcoming appointments. RPA uses bots and AI to help streamline the overly manual process of claims processing, which includes denials communication and resubmission, and revenue and cost predictions based on history. This technology can also correctly determine patient costs and keep track of payments.