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Case Study: Quick Excel Data Entry from Invoices for Insurance Company

Overview

MOS, Managed Outsource Solutions, provides comprehensive data entry services as part of its back office outsourcing solutions. One of our clients, The Travelers Insurance Companies is an American insurance company. This company is the second largest writer of US commercial property casualty insurance and the third largest writer of US personal insurance through independent agents.

This company with headquarters in New York City was incorporated in Minnesota with its largest office in Hartford, Connecticut. It is a component of the Dow Jones Industrial Average with over 30,000 employees and 13,000 independent agents. It is spread across the personal, financial, business and international insurance groups. Travelers Insurance Companies also has operations in the UK, Lloyd’s of London, Canada, the Republic of Ireland and Brazil. In Brazil, the company is a joint venture partner of JMalucelli, Brazil’s market leader in surety.

The Challenge

The company approached us in April 2015 for an internal project. It had quite a few invoices and receipts from a hotel stay. The details had to be entered into an Excel spreadsheet after being broken down into categories including food, laundry, stay, etc. The client wanted it to be completed as soon as possible.

The Solution

The project was simple, short data entry – information from invoices and receipts had to be entered into an Excel spreadsheet. We could get it done in no time because we had state-of-the-art tools and manpower at our disposal.

Results

This one-time project was completed well ahead of the TAT expected by the client. It also impressed the client that the speed did not compromise on the accuracy, which helped them to complete their accounting on time. They realized that this data entry, if carried out themselves, would have taken a lot more time. We expect the client to use us for any new projects.

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