Outsourcing of non-core business functions by large and small business enterprises have become the norm. Such outsourcing offers many benefits but it has its own share of challenges too. Here are some of the common pitfalls that business entities confront and some useful suggestions to deal with them.
- Choosing the wrong outsourcing service provider – The first challenge lies in choosing the right outsourcing provider. You have to find a partner that knows what your business does or how to deliver the right solutions to achieve your business objectives, while upholding your core values. Moreover if you choose a wrong outsourcing provider, you may end up waiting for days or weeks to get a reply to an important call or e-mail, costing you both time and money. To avoid these pitfalls, take time to do your research online to find the right business process outsourcing company.
- Choosing the right functions to outsource – Some business enterprises forget that not all functions can be outsourced. Take care not to outsource critical business processes as this can sometimes have disastrous results. Certain functions such as IT and office administrative tasks can be outsourced. This will allow you to focus on your core business activities. So analyze your business and determine as to which functions you can outsource to gain maximum benefit.
- Signing the BPO contract – An outsourcing company may experience delay in delivering finished projects due to internal issues. Moreover, even if they finish the project within the assigned time, the outcome may not meet your expectations. So keeping these things in mind before you sign the contract. Ensure that you get smallest details covered and that you can get a refund if the terms are not met.
Outsourcing is growing and rewarding businesses with tremendous benefits. But as with any process there will be challenges. It is up to you to anticipate and accept change, and come up with innovative ways to tackle these challenges.