Addressing the issues of data security and privacy governance of their clients is one of the most pressing challenges that the BPO industry faces. These challenges are a part of the game. In an outsourcing relationship, the client and the outsourcing service provider merge operations in several areas. When a back office project is outsourced, the client shares a lot of critically important data and information with the BPO company. The computer systems in both locations are linked and begin interfacing. So it’s only natural that data security becomes a major challenge.
Questions to Ask
A lot of thought should go into choosing an outsourcing service provider. Regardless of whether you’re in health, law or business, confidentiality of information is crucial and should get top priority. Besides ensuring that your work is performed efficiently and in time, ensure that you know what provisions your service provider has in place for data security. Ask questions about the company’s security policy, procedures for data backup and disaster recovery, data transfer methods, internal and external safeguards for data, insurance with regard to security breaches, and so on. Find out if the work force is trained on maintaining data security and if the work done adheres to the latest security procedures?
Professional and Accountable
It shouldn’t be difficult to find a professional and accountable business process outsourcing partner. Browse the web and shortlist a few experienced BPO companies. You’re sure to find a section or page devoted to the security measures they have in place. A mutually beneficial partnership can be forged once you’re convinced that the company is serious about protecting your confidential information.