MOS - US based Business Process Outsourcing Managed Outsource Solutions
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Saturday, March 31, 2007

The Need for Data Entry

The need for data entry is basic. Today it is definitely a fast changing and evolving world and all changes cannot be predicted or even recorded. Though technology can be predicted, human habits, customer behavior etc are changing in different patterns in different parts of the worlds. New niches are being formed. Demands are more narrowed sometimes and customized marketing is getting to be more common. How will all this information be available if it is not recorded?

Data entry services accumulate and manage all the details and business information that will define the future course of the business. The type of data and how and when it is entered will vary a lot depending on the type of business, and how all the information has to be organized. Recently a hair dye dealer discovered that the volume sales for a particular shade of dye were dependent upon the tourist activity in the country which further depended on many external factors including politics. It took years of survey and data entry with interpretation to deduce meaningful knowledge out of the data.

The more specialized the knowledge the better the business intelligence and planning for the future. Thus we have many varieties of data entry services like,

Data has to be entered and then processed, converted, and arranged in such away that it can be extracted or retrieved whenever required. And a database is constantly updated so that it never becomes obsolete.

Managed Outsource Solutions is a US based BPO company with a variety of data entry services for its clients in the US, Canada and the UK.

PDF Conversion Services

PDF (Portable Document Format) is a open standard document format created in 1993 by Adobe Systems. It is a device independent file format which means it can work on all platforms like HTML. It is also resolution independent. A PDF document displays text, fonts, images and vector graphics in 2D. The recently developed Acrobat 3 can now display embedded 3D documents.

PDF conversion service providers offer Convertion of documents to PDF format which is possible from most other formats like, Bitmap (.bmp), Excel (.xls) , FrameMaker (.fm, .mif) , PowerPoint (.ppt) , Rich Text , ormat (.rtf) , Text (.txt) , TIFF (.tif) , Word (.doc) , WordPerfect (.wpd GIF (.gif) , HTML (.htm, .html.) , JPEG (.jpg) , PageMaker (.pm, .pm6, .p65, .pmd, .pmt) , PhotoShop (.psd) , PNG (.png) , and PostScript (.ps, .prn).

It is believed that more than 500 million copies of the free Adobe Acrobat reader from Adobe is already downloaded and thus PDF documents can be opened in most places. As these PDF documents cannot be edited by others it is quite secure and down loads fast. Service providers who convert PDF documents send the files to clients via e-mail or send a url to the client from where they can down load all the converted files. The main reason for PDF conversion is due to the consistency of the documents that is always maintained regardless of the software or hardware in use.

Managed Outsource Solutions is a BPO service provider offers PDF conversion services and specializes in data entry and other related services like data processing, data scanning, data conversion, data cleaning and data mining.

Friday, March 30, 2007

Legal BPO Services

Legal BPO (Business Process Outsourcing) services abound these days with the bulk of the works being offshored to Asian countries especially India. There are a range of outsourced services that are handled by non legal, paralegal and legal professionals. The outsourcing client is usually a law firm or attorney office from the US, Canada, or the UK.

Legal BPO services are very much affordable today. For the same kind of work to be done within the country employing and maintaining an office would be a costlier affair besides the effort and responsibility to run an additional set of staff and investing in infrastructure.

There was a lot of skepticism (though reduced now) regarding the process of outsourcing, the security issues, and doubts about the quality of work, and the turnaround time. When a work is to be urgently completed, no one doubted that it is best to get it done within the vicinity. True, but time has proved and the future will further confirm the fact that work offshored to another country is not different from getting it done at an office on the next block.

It always needs the outsourcing lawyer to communicate well with the staff, before starting the work. Also, according to the New York Bar Association's formal opinion, a more regular communication is required by the outsourcing lawyer, when the work is being done by a non legal staff. Also the client has to be informed when the client's confidential information has to be shared.

It has to be noted here that outsourcing is a cheaper option that will not weigh heavily on the client. The Bar association has also suggested that the financial benefits of Legal BPO outsourcing should be passed over to the client and that he should be billed appropriately.

Some of the common Legal BPO services include,
Managed Outsource Solutions is a US based BPO pioneer with specialization in Legal BPO services.

Web Extraction Services

The Web or Internet is like the ocean. It is full of data and information. But often what you get from the web is not just what information you want, but also a lot of junk which may be not of any use. One should know how to target and get to the right data that is needed. This is an art that has been developed by the web extraction professionals who have access to powerful online and offline software to extract data from the Internet.

Web extraction services are sought after usually when time is an important factor. It is very useful for businessmen, researchers, and students. While searching for something on the internet one uses keywords and the most appropriate web pages are listed by the search engines according to importance. The sites that have been optimized are the ones that turn up on the first few pages. This is a web marketing necessity. Today's fast paced technology is making the process quicker and more accurate.

Web extraction services providers can extract data topic wise, or by web page. Extraction of all the web pages relating to a certain topic or key word is extracted and sent to the client who can save it all and go through it at leisure. Some times entire websites have to be extracted.
Web extraction services use powerful tools to extract data like,

  • URLs, domains
  • Phone and fax numbers
  • Addresses/e-mail
  • Web directories
  • Files, tags
  • Blogs, forums, web groups
  • Search engine results
  • Websites

Web extraction services collect data from the net, organize it and structure it, before delivering it to the clients.Web extraction services are offered by Managed Outsource Solutions besides offering many other web related services like SEO, web designing, brand building, data mining, data cleansing and more.

India DTP Services

DTP or desk top publishing was a much sought after service a few years back. DTP technology has improved to such an extent today that it is possible for even a lay man to do desk top publishing if he cares to learn quickly. The user friendly software now only requires the user to have secondary skills.

However DTP services are much sought after when in comes to bulk projects and the Indian based professional outsource providers are often preferred for the long term projects. Besides saving time and money, these providers are able to deliver highly professional and error free documents consistently.

Some of the common DTP services sent to India include,
  • Typesetting
  • Graphic designing
  • Photo images processing and publishing
  • Magazines, news letters and journals publishing
  • Technical editing
  • Books and Charts preparation
Some of the popular DTP software available in the market today include Adobe Indesign, Quark express, Pagemaker, and Ventura. Scribus is an open source free DTP software.

One need to have no hesitation in offshoring DTP projects to India, or doubt the standard of quality. Yes, it is necessary to do a background check before signing a big deal. Generally the Indian DTP professionals are quite educated and fluent in English. Actually after the USA and the UK, India is the most published country in the world. Most of the publishing is done in English. Though Indian English is a world unto itself, there have been Indian writers who have got recognition for international work. A new generation of Indian youth is fast getting very familiar and even identifies with American English, even though most of them may have had a formal British style education.

Managed Outsource Solutions is US based outsource services provider with work units in India and offers a range of DTP services, besides other BPO services like data entry, legal transcription, and web development.

Thursday, March 29, 2007

Outsource Proofreading

Proofreading is a skill that can be developed. Professional proofreading service providers are available who can relieve you of all the proof reading work and deliver the perfect document that can be immediately published on the web or sent to the print house.

Some of the common proofreading processes include,
  • Spelling correction
  • Grammar correction
  • Checking the headings and sub headings
  • Consistency of fonts
  • Numbering checks
  • Punctuation
  • Table of content check
  • Checking all images , illustrations for appropriateness
Proofreading projects are done for both short term and long term. Some of the varieties of proofreading projects outsourced to offshore countries like India include,
  • Legal proofreading
  • Medical proofreading
  • Transcription proofreading
  • Manuscript proofreading
  • Research Thesis
  • Website proofreading
  • Essay proofreading
  • Technical presentations
  • DissertationsNovels, books, non fiction
  • Business brochures
  • Journals
Managed Outsource Solutions is a US based BPO pioneer that services clients in the US, UK and offers arrange of services including desk top publishing, translation services proofreading, web content development and search engine optimization.

Brief Checklist for Website Content Development

Using a checklist is a good habit. Checklist can be brief or detailed. When one is writing some thing for a website it is different from writing comments on a blog. There are certain processes to ensure that all is fine. But until you publish the content you may still find some small thing you forgot to take care. Having a checklist and making sure we have'nt missed anything is the safest way to do the work however much experienced one may be. So checkout this brief list and comment if there is anything important left out.
  • Confirm that the Title is in place with key words, objective
  • Check the tags (meta tags, description tags and title tags)
  • Check the page template/format
  • Check if the keyword is right for the page
  • Check the font size and colors and bold lettering etc
  • Check format/ style for image, photo
  • Check links and urls (incoming and outgoing)
  • Check links within the website/webpage
  • Checkout any references made
  • Check and review the contents
  • Add content to alt tag
  • Edit and proofread content
  • Check sub menus, sub headings and their links
  • Check for Active /passive voice error in content
  • Get some one else to check the content/list
Managed Outsource Solutions is based in the US and offers a range of web development and website design services including, search engine optimization, content development and legal website development.

Wednesday, March 28, 2007

Outsourcing Legal Documentation

Legal document preparation has to be done with great care always and one cannot afford to make mistakes in it. Any mistake made in a legal document can backfire and also be the cause for a client to lose a case. Outsourcing of legal documentation works started with legal transcription and legal coding to countries like India and the Philippines.

Today there are legal secretaries, paralegal services and online legal forms processing services that are outsourced and offshored on a regular basis. Off late India based KPO services make available regular legal services like litigation support, legal consulting, and legal research and employ full time legal professionals to work on the legal cases and prepare litigation documents. All such cases and legal documentation work continues to be the responsibility of the law firm or lawyer who outsources the work.

Some of the legal document preparations do not actually require a law professional to prepare a document. Routine documents can now be ordered online and there are many onshore and offshore service providers who can prepare the necessary documents. Thus the client can save the high fee that is given to the attorney. Some of the popularly prepared legal documents are,
  • Wills
  • Incorporations
  • Living wills
  • Trademarks
  • Copyrights
  • Divorces
  • Power of Attorney
  • Trusts
  • Claims
  • LLC formation
Managed Outsource Solutions is a US based company with representatives in all the states and offers arrange of legal outsourcing solutions including legal documentation, legal animation, legal process outsourcing and legal research.

Legal Due Diligence Services

Legal due diligence services refers to the services offered by law firms and legal outsource providers who are offering legal information assistance to clients in a due diligence program. Due diligence services are essential when there are mergers and joint ventures between companies. Due Diligence program should also ideally be regularized for any medium to large business or industry, so that they make sure there is nothing in the law that can intimidate the business in the future.

The main aspects of due diligence services are providing legal and business information. This is done online in a very secure manner. Clients can get special information on companies, people, and businesses with whom they may be planning to get associated. Legal service providers have access to all online and offline regulations and judiciary authorities and are in apposition to advice clients on different matters relating to some of the following,
  • Details of a company/business
  • Financial information
  • Details of staff
  • Details of litigation and history
  • Solvency/insolvency
  • Land register information
  • Pending /patent information
  • Management information
  • Health and safety issues in hospitals
  • Risk assessmentAppraisal of land and property
  • Copyrights information
Managed Outsource Solutions is a US based Outsourcing solutions provider with specialization in legal services like legal research, litigation support, intellectual property litigation and legal due diligence.

Tuesday, March 27, 2007

Data Entry in India

Many industries in the west, especially clients from the US, the UK, Canada, Australia etc find that they should outsource back office works and data entry projects to offshore locations like India. This is because it saves them from a lot of hassle and is quite affordable as well. While some of the industries that have data entry as one of their core industry have also started outsourcing projects to India, other smaller firms, and business houses find that offshoring data entry work is also quite time saving and lets them to focus more on core issues.

Some of the common industries and areas where data entry is offshored include,

  • Insurance claim entry
  • Legal form/document entry
  • Invoice processing
  • Financial records entry
  • Telecom database/billing
  • Customer data management
  • Health care records
  • Surveys, market research data entry
There are many B2B and B2C businesses who have to maintain an up to date database that is constantly referred to and useful for successful business operation. Such companies outsource their entire database development and data entry work to firms in India. A variety of specialized professional data entry services are offered by these companies they are,
Managed Outsource Solutions is a data entry services provider with access to many India and Philippines based work units that provide affordable long term and short term offshore data entry services.

E-Commerce Website Design

Designing a website has become easier nowadays when compared to that a few years ago. However today we know that a lot of planning and work has to go in designing a website, if we want to get the full benefit from it. This is especially true when it comes to commercial websites that are a hub of activity. From esthetic values to usability to navigation so many factors are to be considered before approval of an E-commerce website that does merchandising.

Some of the factors that have to be considered while designing an E-Commerce site are,
  • Provision for product categories
  • Product search by name, category, price etc
  • Cross selling between categories
  • Listing of all products, brands
  • Onscreen shopping list, shopping cart
  • Control over stocks
  • Whole sale pricing, discounts
  • Page with image and details for every product
  • Print page option
  • Web based communication and administration
  • Gift certificates, coupons
  • Managing backorders
  • SEO based designing for good traffic
  • Security issues
Besides these points a well managed customer service and payment options, are also very crucial factors that has to go into the website design. Any flaw in the design can have significant effect on the sales and so cannot be underestimated. There are many website design professionals who specialize in the e-commerce website design and can give a customized service.

Managed Outsource Solutions is a US based outsourcing solution provider that specializes in all types of website design and web development services besides offering affordable SEO and BPO services globally.

Outsourcing Legal Research

Legal research service is one of the LPO (legal Process outsourcing) services that are outsourced to professional bodies both domestically and offshore. Legal research usually refers to services that require searches online as well as offline, specific to a case. Some of the popular legal research involves legal analysis, analysis of law pertaining to different regions and preparation of different documents that have to be produced in the courts.

Usually legal research service providers make sure that the clients are delivered the documents in any file format that they require. Some of the common types of legal services are as follows,
  • Evidence research
  • Historical fact search
  • Assessing the cause/motive of action
  • Extracting documents
  • Briefs arguments
  • Foreign law research
  • Drafts for pleading
  • Research on legislative history
  • Memoranda preparation
  • Statutes and references research
  • Accidents/injury law research
  • Law knowledgebase research (like Westlaw)
The most sought after legal services that are outsourced include due diligence and web related search for specific citations, and data required for litigation and useful for a case. Off late there has been a boom in outsourcing legal research and other legal outsourcing projects to India. It has opened new opportunities to the qualified and experienced Indian lawyers who are ready to work at very affordable rates.

Managed Outsource Solutions is a US based BPO company with domestic and offshore legal research outsourcing facilities.

Monday, March 26, 2007

Data Conversion India Services

Data conversion service providers are available by the hundreds in India. Many countries find outsourcing their data conversion projects to India very profitable. But what is the basic need for data conversion?

Data is information and information is the most important aspect in any business. Unless the available data is not converted into accessible information the company or business will not be aware of the details of business and cannot conduct business properly. Data can either be customer details, product details, statistics about sale, or inventory related information and more. It is highly essential to have the required information at one's fingertips at the right time. This requires proper data/documents conversion and management.

The conventional method of keeping paper documents has given way to the new age electronic documentation. Thus data conversion from paper to files on a computer is one of the first data conversion processes. While doing such basic conversion processes it may be required that the service provider comes to the clients premises and scans the entire old records and data. So unless the provider is not available within the country it some times becomes difficult to directly outsource paper data conversion. Another available option however is shipping of the documents.

Conversions can be done from, paper, films, microfilms, aperture cards, large scale drawings, Books, image files etc. The different processes involved in data conversion includes,
While a few US, UK and Canada based companies do maintain their own trained staff and equipments to do the conversion work, most find it to be a tedious and costly affair. Offshoring the entire conversion project to countries like India can account for big savings and also give the satisfaction of getting a professionally organized and hassle free service.

Managed Outsource Solutions is a BPO services pioneer based in the US and off shores many data conversion client projects to India and other countries.

Data Quality Assessment

Data quality can be defined as the usefulness of any data as information. Any raw data has to be processed and made into a knowledge base. Once the data is processed its quality has to be assessed. How do we evaluate or assess a particular database? The basic objective of the company is always taken as a reference and tested with the data to see if it is suitable for the intended purpose.

Some of the following methods are used for assessing data quality,
  • Data changes can be studied using baseline analysis
  • Checking for data overlapping or duplication
  • Comparing Key of one table to column of other table
  • Check one column at a time
  • Cross check column to rows
Data quality assessment starts with first checking for the structure and content of the data. This is followed by the detailed analysis. During the analysis of the data quality usually many inferences are made. This is the time to improve the data quality. Every time some inferences are made, they are again checked and reviewed. Decisions are made as to whether the inferences are to be accepted or not.

After the data is assessed a final data assessment report is made that is a professional document that offers insight and solutions. The quality report reports about the level of quality of the existing data. The reasons for lower level of quality is high lighted and it also includes suggestions or plans to improve the quality of the data base in the future.

A challenging area like medical informatics where the quality of data is determined by the medical records and its concordance between computers based record and a reference standard is to be noted. This critical data is re used to take clinical decisions and for further research. Currently there is a need for research to develop better language structures for perfectly representing clinical phenomena and reducing medical errors.

Managed Outsource Solutions is a US based global outsource provider that offers a range of data entry, data quality assessment services, data processing, data cleansing and data mining services for clients within and outside the USA.

Data Entry India Services

India has always been competing with the Philippines in getting outsourced data entry projects. But off late, with so many new companies mushrooming every day, it looks like India is all set to become the world's back office. Data entry work is a skill that can be developed and services can be developed to such an extent that one can consistently deliver high accuracy data entry work in lesser time. These qualities have become the hallmark of many an Indian companies.

While data entry might seem like a routine job to most, one should remember that any data is in itself very crucial as it is the source for important information and future decision making. Hence it has always to be handled with care. Wrongly handled data can mislead a business or program.

It may be true that expert data entry professionals can produce near perfect documents while either listening to music or even chatting. But it all depends on the specific type of job at hand, the software used and so on. Anyway high QC levels and security are never known to be compromised. If sent to India, one's project is definitely known to be definitely in safe hands.

Why is the BPO (Business Process Outsourcing) industry in India evolving to bring in KPO (Knowledge Process Outsourcing) and LPO (Legal Process Outsourcing)? And what has that to do with data entry? Well today we have intelligent data entry working systems that requires skilled and efficient manpower that can instantly find solutions during the data entry process itself.

Data entry is usually only a part of the bigger process of making a meaningful database or maybe a directory. Even further, data processing and data mining services are often offered by the same data entry companies and the work of compiling data, mining, and cleansing etc are done by experienced professionals using specialized software. Thus today we see expert data management professionals in India and the Philippines managing and supervising not only just the routine data entry/ form processing, but a hoard of other related services like,

Managed Outsource Solutions is BPO leader based in USA with work offices in India and the Philippines and offers a range of highly professional data entry services to clients in the US, the UK, Canada and Australia.

Saturday, March 24, 2007

ICR Services

ICR or Intelligent Character Recognition services are meant to improve accuracy level during the data capture process. It is basically a software that enables capture of both images and texts, recognizes fonts, numbers and different styles of hand written and printed documents. The ICR engine automatically processes the results and validates the output. Output is usually in any format including, XML, PDF, and open e-book.

Another feature of the ICR is the feature of automatic indexing. Large volumes of documents can be indexed irrespective of the content or layout of the documents. Many data entry and data conversion providers are available today who offer professional data capture services that includes ICR and OCR (Optical Character Recognition) processes.

Business houses and other organizations that have huge quantities of forms and invoices to be processed find it very convenient to outsource the work to data processing professionals who use the ICR software to quickly do the job and save the client's precious time. ICR works with high speed and accuracy. it is actually a higher version of OCR.

Some of ICR features include,
  • Identifies upper and lower cases
  • Recognizes special dictionary words
  • Numeric and alphanumeric capability
  • Object marking recognition
  • Processes standard bar codes
  • Allows manual entry
  • Batch processing
  • Automatic updating
  • Processes are fully automatic
  • Cost effective
With an ICR software all images are processed two times for recognition and logic editing. The process is applied for data validations, identifying errors, rejections and replacement with substitutions.

A professionally managed data entry, and BPO services provider, Managed Outsource Solutions offers high quality data processing solutions using ICR technology

E-Publishing Services

E-Publishing is the process of publishing information in an electronic format. One can find many e-books (electronic books) and these are slowly but steadily replacing the conventional paper books. Thus it is the ideal replacement for old paper books. Many hard copy novels and books have been converted into digital formats and are sold over the internet.

E-publishing and E-book conversion services are offered by many companies who have a good web presence and expertise in using conversion software. They convert the documents or paper based matter into various electronic formats. One of the common type of published e-book document format is the PDF format.

Many libraries, archives and government institutions are in the process of digitizing most of their old documents, books and papers etc into electronic files for the future generations to refer. The common types of e-publishing include E-brochures, Ezines (electronic magazines) e-journals, e-books, e-research papers, and other scholarly papers.

Some of the advantages of availing a good E-publishing services company may include,
  • Conversion from a variety of formats
  • High speed/volume conversion process
  • Cost effective publishing
  • Customized services
  • Round the clock support to clients
  • Accepts DCL, XML, PDF, SGML, HTML and other structural formats
  • Online and offline e-book conversion
  • On-time delivery and commitment
Managed Outsource Solutions is based in the US and has been a BPO services provider specializing in all types of data conversion, data entry, data processing, data mining, data management and more.

Data Processing Services

Raw data needs to be processed to make it useful and informative. Data processing can be defined as a computer based process that converts data into information or knowledge so that it can be used.

Professional Data processing services are offered by many companies and off late outsourcing and offshoring of data processing are a very attractive option available for medium to large companies in countries like the US, Canada and Australia. This is because outsourcing their back office works to cheaper wages countries like India and the Philippines lets them save a lot of money. It also gives them more time to focus on their core activities.

Some of the commonly outsourced data processing services include,
  • Data/document conversion
  • Order entry
  • Forms Processing
  • Database Management
  • Document Digitization
  • Data Entry
  • Information processing
  • Data/Extraction from the Internet
Many companies are today in the process of convertingb their office into totally digital environment. They have huge backlog of records and data base which also needs to be scanned digitized and processed in amanner that it can be retrieved easily at a moments notice. Such processing service requires a very patient approach. The data processing is done using the latest technology equipments and software.

The data processing professional are expert in their work and are well known to maintain a consistent accuracy level of over 99%. Managed Outsource Solutions is US based BPO services provider who offers high quality offshoring of data processing services to its clients globally.

Thursday, March 22, 2007

Data Entry Services

Today different types of data entry services are available. Outsourcing of data entry has created a specialized data entry industry with professional data entry personnel now concentrating on specific types of data entry jobs. Business houses, institutions and corporates in the western countries like the USA, Canada and the UK, find outsourcing of their data entry projects to offshore professionals very convenient and highly cost effective option.

Besides getting an accurate data entry service at a lower cost, clients now do not have to worry about the hassles of maintaining data entry personnel and motivating them to do the often boring or monotonous data entry work. Some of the different types of common data entry services include the following services.
Double key data entry process is done when highly accurate data entry (more than 99%) services are demanded. In this process the data is entered simultaneously by two different a data entry operators. The work done by both the operators is compared to remove any mistake in entry. Quality control personnel compare and integrate the files electronically to get a almost 100% accurate final output.

Managed Outsource Solutions is a US based BPO company that offers specialized online and offline data entry services including, data processing, data conversion, data cleansing and data mining services for clients globally.

Wednesday, March 21, 2007

Legal Services Outsourcing

Legal services can be outsourced and offshored. There are many benefits in outsourcing legal services especially back office works, and paralegal work. Actually Legal Process Outsourcing (LPO) is the newer term in legal outsourcing that includes outsourcing of legal process services beyond conventional legal BPO (business process outsourcing) services, like legal coding and legal transcription.

Law firms in the US have the better option of sending their legal documentation work along with document reviewing to lawyers who are located at remote locations who work for charges that are much lower per hour of work compared to the local rates. (while American lawyers charge around 250$/hour, the Indian lawyer is available to work for less than 50$/hour.)

Some of the current LPO service providers in India work for the American clients in the following specialized areas,
There had been some issues regarding the ethics of outsourcing legal services to offshore countries like India, especially when it comes to sharing sensitive client information. This concern has been partially addressed in a formal opinion-2006 by the New York City Bar Association.

Managed Outsource Solutions is a US based BPO service provider that offers legal services outsourcing for the clients in the US and Canada.

Legal Coding

Attorneys in law firms have to create, refer and deal with volumes of documents. As they are involved in many different legal cases at any given time, proper document management at their offices is highly essential. One can get lost if data and information is not well organized. Legal coding or indexing of these documents is a very useful solution to this problem. Basic legal coding will allow search with predetermined search criteria. Thus reports can be generated as per the choice made by the lawyer so that it can be used during the litigation process.

Legal coding based on objectives is the most preferred method. Here the documents are coded based upon certain uniforms standards that have evolved over the years in the legal professional communities. Thus legal coding requires coding personnel to have a good knowledge of legal terminology, coding principles, coding rules. Coding is nowadays done using specialized software.
Legal documents from all the different stages of a litigation process undergo legal coding. These could be either, a client letter, a complaint, pleading, a brief, affidavit, petition agreement and the like.

There are different types objective coding like,
  • Coding using the title
  • Coding entire content
  • Indexing using major key words in document
  • Bibliographic coding
Coding of legal data work needs special skill and this can be outsourced. Today many coding services are provided at highly cost effective charges. Once coded, the finished documents must be compatible and work in synchronization with the established legal software like Summation and Concordance.

Managed Outsource Solutions is US based legal coding outsourcer with domestic facilities within the US and also offshore work spots in India and the Philippines.

Tuesday, March 20, 2007

Legal Transcription Outsourcing

Legal Transcription is preparing of legal documents from audio or written files. Most of the Legal transcription providers are able to offer services in both audio and video formats. Manuscripts are generated based on the files with professional indexing done for all major keywords in the document. The most common legal transcription work is done relating to court audio hearings, depositions, letters, and memoranda.

Legal transcription outsourcing/offshoring is mostly sent to countries like India, and the Philippines where a large population of educated professionals are available round the clock. The work is done with a low turnaround time (TAT). Some times delivery is done within twenty four hours. Between countries like the USA and India, the time zone difference also turns out to be advantageous.

Legal transcription outsourcing services are usually availed by law firms, attorney offices, and big corporate law firms that have consistent work in huge volumes and require delivery of files on a daily basis. Contracts are signed after a sample trial files are transcribed to satisfaction and the client is assured about the quality of the transcription work done. As all transcripts have to legally certify before being produced in the court, a high quality of transcription is always maintained by the legal transcription professional. Accuracy is consistently in the range of above 98%.

The main attraction in outsourcing legal transcription is the financial benefit. Outsourcing legal transcription can be done for a fraction of the cost for similar work done in the USA. Some of the different varieties of legal transcription services that are offered are as follows,
Managed Outsource Solutions is a BPO Company from USA that offers arrange of legal services outsourcing including legal transcription, medical transcription and legal coding.

Data Mining for Better CRM

CRM or Customer Relationship Management as the name suggests refers to the software for professionally managing customer interactions in any business or enterprise. When a CRM uses data mining techniques it is called analytical CRM. How to make good use of all the customer data that we have?

It is very important to retain a customer in any business. With high levels off attrition today it is necessary to identify the potential customers who will continue patronage. This can be done using data mining methods. The best customers can be identified and retained.

The different processes of data mining in a CRM are,

  • Defining business problem
  • Data base accumulation
  • Data analysis
  • Using Data for modeling
  • Evaluation and deployment of model

Data mining services are offered and can be outsourced to professional data mining companies. The need for correct use of data mining techniques to discover patterns in data will depend upon the specificities of the business. The data mining deployment for inbound customers and outbound customers are different. Understanding the customer's requirements is very important aspect of good business and this can be achieved through data mining. Analytical CRM with data mining at its base is essential for success in any competitive business today.

Managed Outsource Solutions is BPO pioneer based in the US, offering professional data mining, data processing, data entry, data conversion and data scanning solutions.

Monday, March 19, 2007

Legal Outsourcing and Client Consent

If you are a law professional in the US, or are working for a law firm and are legal process outsourcing some of your client's work to an offshore destination in India, then before you actually send out any confidential information pertaining to your client, is it necessary to get the client's consent? Is it ethical to outsource legal works? Such issues are the main topics of discussion in the legal BPO sectors and forums.

Last summer there was a formal opinion published by the Association of the Bar of the City of New York Committee on Professional and Judicial Ethics on the ethics of overseas outsourcing. This is published online at http://www.nycbar.org. The New York City Bar Association has confirmed that there is nothing unethical in outsourcing legal works to overseas legal, paralegal, or others. Only thing is that if some clerical work is given to a non law professional then it has to be done under the supervision of a lawyer. It also confirmed that the total responsibility was on the lawyer who was outsourcing/offshoring the work. The bar also suggested that the hiring attorney should get considerable background information about the company doing the work, rigorously supervise all nonlegal staff's works, and keep constant communication with them during the project.

Legal Outsourcing in India is fast evolving and all set to take the outsourcing world to involve professional lawyers like never before. There are going to be no hindrances. It is a win win situation especially for the US based smaller law firms who could not afford such services before. Even though it is not necessary to ask clients consent every time work is outsourced it is better to keep them informed when sensitive information may have to be shared with non lawyers during outsourcing. The monetary benefits of outsourcing should also be shared with the clients by appropriately billing the client the New York City Bar opined.

Managed Outsource Solutions is a US based legal outsourcing provider with facilities in India and the Philippines.

CAD Conversion Drafting Services

Are you looking for CAD conversion drafting services? There are many BPO services providers that can provide all sorts of CAD conversion drafting services. They are well experienced in converting CAD documents to raster format, vector conversion, and specialize in conversion of CAD design and blueprints, besides vectorization of CAD drawings.

The assured advantage of outsourcing CAD conversion is cost effectiveness, high drawing value, improved drawing management efficiency, and easy storage. They also specialize in CAD conversion drafting services of architectural designs, plumping and electric designs, and handle huge volume work with minimal turn around time.

These services usually include the creation of CAD drawing from any format and cater to the need of architects and engineers by creating drafts according to client's specifications and measurements. Domestic outsource providers also offer paper to CAD conversion services to local clients with digital accuracy and clarity.

Many modern equipments and software are used for these CAD conversions drafting services that perform CAD conversion and professional drafting for global clients with international standards.

A high quality CAD conversion drafting services should provide,
  • 100 % Accuracy
  • Own layer for text
  • Different entities in different blocks
  • Editable final output
  • Digitalization and manual re drafting
  • Deliver output in formats like DXF, DWG or DNG
  • Dedicated and trained workers to handle client requirement.
All kinds of map conversions, including site maps, sub divisional maps, utility maps and parcel maps are also done by industry professionals, architects, computer experts and well trained workers, in countries like India who offer overnight services (within 18 hours). Popular CAD files format and GIS format used including Arcview (SHP) and Arcinfo.

Managed Outsource Solutions is a BPO leader offering high quality CAD conversion drafting service for US and global customers.

Outsourcing Data Entry

If you are a businessman in the US and run a company employing people for data entry work, you will need to think again. How much are you spending for getting the data entry work done? Do calculate the man hours of work and the wages paid and compare it with the charges if you choose the option of outsourcing the work. Long term data entry contracts can substantially increase your savings and boost business.

Data entry is a routine process in many companies and businesses and crucial data may have to be updated frequently. Indeed data entry is tiresome and can be very monotonous. By outsourcing the data entry work the existing staff will be relieved of the stress of a boring routine and their services can be used to focus on the core business. One need not worry about the cost affectivity of the outsourcing/offshoring because in countries like India and the Philippines the wages are much lower than in the USA or Canada. Large pools of English educated people are available to do the job.

Another advantage of offshoring data entry work to Asia would be the time difference that allows for a minimal turnaround time especially if online data entry work has to be delivered on a daily basis. Most outsourcing companies offer trial projects as a sample to let clients get the feel of outsourcing and realize the benefits. As these companies are professional data entry people they will be able to do the job more accurately in lesser time.

Many types of data entry and related services can be outsourced like,
Managed Outsource Solutions is a professional BPO pioneer based in the US offering data entry solutions to clients in the US, the UK, Canada and Australia.

Sunday, March 18, 2007

Remote Data Entry-Evolution

Remote data entry is also refereed to as RDE. It involves collection of data in electronic format in a computerized environment. It was mostly used in the hospital or life science sectors and used mainly to collect patient data from volunteers who were participating in a clinical research. A typical RDE system has the three basic components.
  • A graphical interface (GUI) for data entry
  • Data quality checker
  • Data analysis and reporting component
RDE software has evolved into a more sophisticated system known as EDC or electronic data capture. The main purpose of RDE was to prevent errors in clinical research data when a new drug or medical equipment is tested. Earlier research used to rely on paper forms which were collected and sent to the sponsors of the research. This was a delayed procedure which lacked accuracy. Hence RDE evolved which allowed physicians to enter data remotely and data was available faster with less errors. Laptops have to be generally used during RDE.

Present day remote data entry is based on the internet and is a highly efficient procedure, that uses the web based software EDC which is highly reliable and efficient. EDC is further evolving and converging with other software solutions like CDMS (clinical data management systems) to reach standards that are defined by institutions like HL7 (health level seven) accredited by ANSI (American National Standards Institute).

Thus classical RDE in the health industry is soon paving the way after integration with other highly evolved systems that now makes available data entry in real time and even uses this information to intelligently assist a physician in immediate clinical decision making.

Managed Outsource Solutions is a US based BPO services provider that offers RDE services in different areas, besides data capture solutions data entry, survey data entry, and also HIPAA-compliant medical transcription services.

Friday, March 16, 2007

Legal BPO Areas

When the outsourcing boom started a few years back, the main areas of outsourced work especially from affluent countries like the USA, and UK to Asian countries were the back office works like data entry work, soon followed by transcription and call center operations.

The legal community outsourced paralegal and clerical back office works that did not really require a legal professional to do the job. It only needed a legal professional to supervise a team of skilled personnel. However, off late legal BPO has evolved into KPO (knowledge process outsourcing) and LPO (legal process outsourcing) to include, outsourcing of legal processes that full time employs law professional in India by the hour to do many legal processes that is done by attorneys and lawyers in USA and Canada. The main attraction is of course the fact that for the same quality of work Indian lawyers are ready to work for a fraction of the charges applicable in the US.

Currently there are only a few companies specializing in legal outsourcing but it is growing by the day. However research has predicted that the Indian based LPO alone will exceed the billion dollar mark by 2010. Some of the BPO Legal and LPO areas include,

While most of the Legal BPO companies are based in India, companies like Managed Outsource Solutions one of the pioneers in the Legal BPO sector, has its base in Oklahoma USA, with representation in all states.

SEO Content Development

SEO or search engine optimization refers to the process of increasing a website's traffic and search engine rankings for the popular search engines like Google Yahoo and MSN. One of the major SEO techniques is consistent web content development which assures the activity and quality of the website. Thus SEO copywriting is done with both the website visitors and also the search engine spiders in mind.

A good SEO content should be specific to the industry and should create interest in the reader. It must also be easy to read and clear to understand. When an SEO content development project is taken up the following process is generally followed,
  • Detailed discussion with the client
  • Study of company/ industry past history
  • Identification of keywords
  • Using keywords in different parts of content
  • Constant interaction with client
  • Encourage good backlinks

Some of the benefits of a good SEO content development may be summarized as follows,

  • Higher visibility in SERP(search engine results page)
  • Visitors will spend a longer period onsite
  • Increased web traffic
  • Good content attracts good links
  • Increased page rank
  • More conversion/sales
Web content should be informative to sustain the interests of the visitors at the same time it should convey the purpose of the in tented business and end in a sale or conversion. Managed Outsource Solutions is a US based outsource provider and web developer that offers high quality SEO services and web development and content writing services at affordable rates.

Data Cleansing Methods

Data cleansing or cleaning is the act of removing corrupt records from a set of data. It is also referred to as data scrubbing. Before a company starts any data related initiatives like ERP (Enterprise Resource Planning) or CRM (Customer Relationship Management) it is better to check on the data quality. Data cleansing involves use of various types of tools and software. Some of the cleaning methods/techniques include,
  • Data profiling
  • Data enrichment
  • Duplication elimination
  • Pattern matching
  • Checking for blank fields
  • Checking incorrect information
  • Correction of city and zip code errors
  • House holding
  • Checking consistency/completeness
Data cleaning services can be outsourced domestically or offshored to countries like India for better cost effectivity. Data cleaning can be done subjectively and objectively. It can also be done manually and in an automated way.

Cleaned data has to be updated with the legacy systems for a totally clean data environment. Managed Outsource Solutions is a US based BPO service provider that offers professional online and offline data cleansing services, besides data entry, data processing, data conversion and data mining services.

Thursday, March 15, 2007

Assessing Data Quality

How can we assess the quality of data? Well, that will depend upon how the quality parameter is set for a set of data, and also other factors like company objectives, project plan components, intended purpose of data and more. Based on this the variety, quality and quantity of data is checked and evaluated.

Data evaluation is done statistically, economically and scientifically to determine the quality of data and includes the process of checking data collections and relating to objectives either during, or at the end of a project.
Data quality is significant only when it is transmitted to the intentional use of the data. Investigators must recognize the basic framework where the data set is to be used in order to know if it is worth.

Assessing data quality includes data life cycle quality assurance, implementation, assessment and planning using a well designed quality management system.The assessment process helps to improve and enhance data and compute the impact of the evaluated data quality in terms of customer service, cost etc. It also targets the data quality of the organizations against clear defined standards.

A good data quality assessment will,
  • Evaluate quality objectives
  • Conduct preliminary data review
  • Perform statistical test
  • Data analysis
  • Data verification
Managed Outsource Solutions is an outsource service provider with global presence and offers all kinds of data entry solutions including data research, data cleansing, data mining, data processing and data conversion.

Digital Enhancement Photograph

Do you want to see old faded black and white photographs of the bygone eras with your ancestors or loved ones come alive in color and clarity? Online digital photograph enhancement services are available today at cost-effective rates that can deliver quicker than it will take you to walk to the nearest studio in Manhattan with an appointment. Based on the Internet one can now avail globally outsourced services in photography, graphic design, and animation that includes restoring any old photo back to its original quality and making it look better.

Clients who look out for online outsourcing and digital image processing include health care industries, various business segments, insurance companies, IT fields, online clothing companies and the like. Basically old photographs can be retouch and restored destained, un-scratched, water damage corrected, and the faded or moldy photos can look like brand new. Work can be done with slides, negatives, scanned images and original photographs. Common related services are,

  • Image re-touching
  • Cleaning and cloning
  • Colorization
  • Glamorizing the photographs
  • Photo restoration
  • Removing unwanted images
  • Background changes
  • Red eye removal
  • Enhancing individual portraits
  • Masking

Photograph restoration and photo retouching services are ideal for most digital photograph enhancement projects. These artists have the capability to lighten, darken, straighten, change, correct or add color to the photograph and digitally enhance any photograph and turn it into a perfect glamour photo.

Managed Outsource Solutions is a US based outsource provider with global facilities and offers a range of data entry, legal and web related services. Specialized data entry services like data mining, data capture, data processing and data extraction are offered at highly cost effective rates.

Wednesday, March 14, 2007

LPO (Legal Process Outsourcing) to India

From getting a traffic ticket to business disputes one has to get legal help and may have to go through the hassles of litigation and various other types of legal processes. LPO is the new rising star in the firmament of affordable quality legal support.

What legal work/consultation in the US costs around 300 dollars per hour is now available for just about 50 dollars per hour. This is possible by outsourcing the work to India. Now how feasible is LPO? Well hundreds of law professionals have already made LPO their choice of service in India. Thus they are based in India and are full time working for American or UK clients. Though just a fraction of the BPO market today it is fast gaining momentum. Countries like China and South Korea are also into LPO.

Some of the established LPO firms specialize in the following areas of legal outsourcing.
Some of the attractive advantages of legal process outsourcing are,
  • Highly cost effective
  • Quality work
  • Minimal turnaround time
The only perceived disadvantages of LPO may be the security issue and confidentiality of information. This has to be refined and a general consensus on security assurances has to be guaranteed. It is always better to check on the background history and experience of the BPO/LPO provider before signing up long term projects.

Managed Outsource Solutions an Oklahoma based BPO pioneer has facilities In India and the Philippines and specializes in legal outsourcing, data entry and many other sectors including web development.

Web Development and Web Design

The term web development involves the complete development of a website. It can include the following,
Web design is a part of web development and is about designing the web pages and websites and web applications. Web design is done using HTML (hyper text markup language), the CSS (cascade style sheets), images and other media.

A website design should be well planned keeping in mind the purpose and objective of the website. It is also important to clearly define the type of audience one can expect to visit the website.

Story boarding or the website lay-out is a major part of the web site design process that will determine the efficiency and affectivity of the site's design. Designs can be linear, tree type or branch type designing.

Managed Outsource Solutions is US based BPO (business process outsourcing leader with superior services in the areas of legal outsourcing, medical transcription, web development and SEO.

Litigation Support Services

Today the legal community and the world of litigation have opened up to the BPO business process outsourcing sector. As law and litigation increases in demand, one can see that getting litigation support at the appropriate time can become expensive and difficult if not well planned. Most of the time one might end up paying huge amount for litigation consultation and support.

Litigation support conventionally included interviewing the witnesses, reviewing all types of legal documents, and preparation of the legal case. Today outsourcing litigation support can greatly reduce the cost at the same time get the work done efficiently in lesser time. Offshoring work to Asian countries is a very attractive option available to clients in the US, Canada, Australia and in the UK.

Automated litigation support tools are available that will help in the preparation for trial. For litigation, lawyers have to spend a lot of time searching for the right documents and information. Huge volume of data has to be referred to and this could be time consuming for the lawyer. Thus litigation support can include,
  • Standard Coding offshore
  • Coding from image
  • Repository services (online and offline)
  • Evidence search
  • Trial book preparation
  • Indexing of all documents
  • Quality control
  • Court reporting

Managed Outsource Solutions a US based BPO service provider offers high quality litigation support services besides data entry and search engine optimization and web development.

Tuesday, March 13, 2007

CAD Conversion Services

CAD (Computer Aided Drawings) has over the years made life much easier for the draftsmen and engineer professionals. Nowadays, in most areas like architectural engineering and mechanical engineering, drawings are stored as digital files. No more tedious storage of the sheets and rolls of paper drawings. CAD conversion involves conversion of these paper based drawings into digital files that can be much easily managed.

CAD conversion can actually convert poor image quality original documents into high quality documents. High volume of data can be managed here. Some of the popular services available may include,

  • Graphics and Illustration
  • Drafting services
  • Solid modeling
  • Animation services
  • Industrial designing for production
  • Reverse engineering studies
  • Product animation
  • Converting 2D to 3D


The CAD conversion outsourcing starts with the client first sending online or offline instructions, hand sketches and concept details to the service provider. After all the conversion and drafting work is completed the files are converted to any CAD file format as required by the client and is sent by FTP/e-mail to the client. These are returned after correction back to the service provider who incorporates all the necessary changes as required and sends the final files to the client for use.

Other related terms are CAID for Computer-aided Industrial Design, and CAAD for computer aided architectural design. Managed Outsource Solutions offers high quality professional CAD conversion services besides other data entry services like, data processing, legal data entry and data management.

Data Capture Outsourcing

Data Capture, as the name suggests involves capture of data. Data can be captured from different sources like paper and also from remote locations. Barcode technology is also used for data capturing. Faster data capture with high accuracy is possible with this method. Software like OCR (optical characters recognition) and ICR (intelligent Character) recognition are used to capture data. Data is mainly converted into digital information automatically and is made readable by machines.

Outsourced data capture services may include,

Some of the formats in which the captured data is delivered include hard copy, microfilm, TIFF, PDF, slides, negatives, microfiche, digital images and aperture cards. Data capture sources may be in formats like HTML or XML.

Data capture and digital conversion allows for better data management. Retrieval of data and data storage becomes efficient and it becomes possible to process huge volumes of data at a much faster rate. Accuracy is maintained using editing software at different levels.

While outsourcing of data capture is done from remote offshore locations, the data is tracked using special software. All the data is kept track of and loss of data is prevented.