Legal BPO (Business Process Outsourcing) services abound these days with the bulk of the works being offshored to Asian countries especially India. There are a range of outsourced services that are handled by non legal, paralegal and legal professionals. The outsourcing client is usually a law firm or attorney office from the US, Canada, or the UK.
Legal BPO services are very much affordable today. For the same kind of work to be done within the country employing and maintaining an office would be a costlier affair besides the effort and responsibility to run an additional set of staff and investing in infrastructure.
There was a lot of skepticism (though reduced now) regarding the process of outsourcing, the security issues, and doubts about the quality of work, and the turnaround time. When a work is to be urgently completed, no one doubted that it is best to get it done within the vicinity. True, but time has proved and the future will further confirm the fact that work offshored to another country is not different from getting it done at an office on the next block.
It always needs the outsourcing lawyer to communicate well with the staff, before starting the work. Also, according to the New York Bar Association’s formal opinion, a more regular communication is required by the outsourcing lawyer, when the work is being done by a non legal staff. Also the client has to be informed when the client’s confidential information has to be shared.
It has to be noted here that outsourcing is a cheaper option that will not weigh heavily on the client. The Bar association has also suggested that the financial benefits of Legal BPO outsourcing should be passed over to the client and that he should be billed appropriately.
Some of the common Legal BPO services include:
- Legal transcription
- Legal coding
- Legal documentation
- Legal research
- Legal website development
- Litigation support
- Legal forms data entry
- Legal Due diligence
- Patent/ Intellectual property litigation
- Legal animation
Managed Outsource Solutions is a US based BPO pioneer with specialization in Legal BPO services.